Booking & Policies

Booking Appointments

All tutoring and literacy support sessions are available by appointment only.

To enquire about availability or to book a session, please contact us using one of the following methods:

• WhatsApp: +1 (246) 259-0226
  
  

• Email: kecia@thereadingassistant.org
  
  

Once contact is made, clients will be guided through the appropriate service option, scheduling, and next steps.

Payment & Program Commitment

• Literacy services outside of the Literacy Club School Program are offered in prepaid blocks of 10–13 weeks.
  
  

• Prepayment secures session scheduling, planning, and resource preparation.
  
  

• Split payment arrangements may be considered by request and must be approved in advance via email.
  
  

Cancellations & Attendance

• Cancellations made less than 24 hours before a scheduled session are non-refundable.
  
  

• Missed sessions without notice are treated as forfeited.
  
  

• Consistent attendance is essential for progress, particularly within structured literacy programs.
  
  

Late Pick-Up Policy (In-Person Sessions)

• Timely pick-up is required at the end of each in-person session.
  
  

• Late pick-ups may result in an additional fee.
  
  

• Repeated late pick-ups may affect future scheduling.
  
  

Service Delivery

• Sessions may be delivered in person or online, depending on the service type.
  
  

• After-school literacy programs are delivered in person only within partner schools.
  
  

Professional Standards

The Reading Assistant  Learning Support Services remains committed to:

• Maintaining professional boundaries and ethical practice
  
  

• Providing structured, inclusive, and evidence-informed support
  
  

• Collaborating respectfully with families, schools, and organizations
  
  

Policies are in place to ensure fairness, consistency, and high-quality service for all clients.

📩 For questions regarding bookings, programs, or policies, please contact us directly.